VoIP (Voice over Internet Protocol) is an IP telephony term for a set of facilities used to manage the delivery of voice information over the Internet. VoIP involves sending voice information in digital form in discrete packets called SIP(Session Initiation Protocol, a signaling protocol, widely used for controlling multimedia communication sessions such as voice and video calls / conferences over Internet Protocol (IP)). rather than by using the traditional circuit-committed protocols of the public switched telephone network (PSTN). A major advantage of VoIP and Internet telephony is that it avoids the tolls charged by ordinary telephone service. VoIP has become very popular means of communication nowadays, given the advantages it possesses. It is too fine-tuning and is gaining popularity day by day and one day replace the traditional phone everything.
VoIP gives the abilty to go hosted on highly expensive PBX with many advantages like;
• Enjoy mobility and flexibility of operations with multiple geographic and non-geographic numbers for global operations.
• Plug-and-play service modules enable all types of deployment to deploy dramatic upscaling of operations in a matter of hours.
• Hosted solutions enable customers to fully utilize a full-blown infrastructure by employing micro-level, incremental, pay-per-use investment model. 123+
• Enterprises with multiple points of geographic presence can utilize managed business services to have inter-office connections at no cost.
• Enjoy International calling at nominal investments when compared with conventional solutions.
• Do away with the need to maintain leased circuits between the offices & to maintain expensive legacy PABX systems.
• Ability to connect corporate offices spread over multiple geographic locations to work as a cohesive unit with our hosted solution.
• Value added features for corporate businesses, especially contact centers, like voice mail, call forwarding and call transfer between various branches.
• Seamless and uniform VoIP termination for all offices, whether local or international.
You may find features, details and pricing, at Voore.com or contact Moshe (at) Voore.com 718-640-1555
Friday, November 27, 2009
Virtually in Contact
In todays world with a 98% population having cell phones, and everyone have a land line at home (I still remember that our neighbor had a rotary phone, before my father could afford one, lol) we are always in contact technically or physically, we have developed the attitude that if we are looking for anyone he needs to be reachable just right away.
The only thing we have forget to consider is that our customers are living in the same environment and have the same attitude, even if we have tried to take it into account, it always seem not to be worth the time, money and effort it will cost to implement it since it involves having a highly sophisticated phone system, staff, and sky high phone bills.
Now with VoIP based PBX the concept of always in contact is available for small businesses, you could have a full phone system with an IVR/Auto Attendant (not only it gives a great impression, it actually let you see what the caller wants before you answered the call), Ring Groups/Hunt Lists, Queues/Agents (allows to control the flow of callers), VM sms Notification (as soon as someone leaves a message you will get a text message with caller ID info) VoiceMail to EMail (receive your voicemail via email, as an attachment so you could listen to it on the fly).
Additional features just for people on the go are FindMe FollowMe (let the caller find you at multiple phone numbers, with options to ring all at once or if you are not available on one it should try the next one, with option to avoid remote VoiceMail boxes), and Transfer Back (when a call was answered by a remote phone you could still transfer it back to your office, as if you are in the office transferring it to another extension).
And many more features for a fraction of the cost.
You may find features, details and pricing, at Voore.com or contact Moshe (at) Voore.com 718-640-1555
The only thing we have forget to consider is that our customers are living in the same environment and have the same attitude, even if we have tried to take it into account, it always seem not to be worth the time, money and effort it will cost to implement it since it involves having a highly sophisticated phone system, staff, and sky high phone bills.
Now with VoIP based PBX the concept of always in contact is available for small businesses, you could have a full phone system with an IVR/Auto Attendant (not only it gives a great impression, it actually let you see what the caller wants before you answered the call), Ring Groups/Hunt Lists, Queues/Agents (allows to control the flow of callers), VM sms Notification (as soon as someone leaves a message you will get a text message with caller ID info) VoiceMail to EMail (receive your voicemail via email, as an attachment so you could listen to it on the fly).
Additional features just for people on the go are FindMe FollowMe (let the caller find you at multiple phone numbers, with options to ring all at once or if you are not available on one it should try the next one, with option to avoid remote VoiceMail boxes), and Transfer Back (when a call was answered by a remote phone you could still transfer it back to your office, as if you are in the office transferring it to another extension).
And many more features for a fraction of the cost.
You may find features, details and pricing, at Voore.com or contact Moshe (at) Voore.com 718-640-1555
Traditional PBX (phone Systems) Vs Hosted IP-PBX (Voice Over Internet Protocol Based Phone System)
Traditional PBX phone equipment were designed for PSTN (Public Switched Telephone Network) Originally the network of the worlds public circuit-switched telephone networks, of fixed-line analog telephone systems, even though the PSTN is now almost entirely digital but it still runs on a fixed line concept (where every phone conversation is using a physical line from point a to point b). therefore it cannot support any open standards used for VoIP (Voice over IP) like SIP (Session Initiation Protocol), which is designed to be independent of the underlying transport layers (where every phone conversation is using a very intelligently over the internet connection), it is widely used for controlling multimedia communication sessions such as voice and video calls / conferences over Internet Protocol (IP) and IP PBX Solutions.
99% if not 100% of all medium-sized and larger companies are using a PBX because it is less expensive than connecting an external telephone line to every telephone in the organization. In addition, it is easier to call someone within a PBX because the number you need to dial is typically just 3 or 4 digits.
There are many serious considerations for any organization moving away from its existing phone system, likely to be based on the regular phone network and an expensive Centryx system to a new system based around IP telephony. A key decision is the right PBX system to choose and how to integrate that into existing organization IT and business practices while still planning for the future.
Hosted PBX is generally built to give any mid-sized business a total IP PBX solution for multichannel communications, business processes, contact center operations, and optimum performance from your employees, all to offer superior service for your customers.
Aside of the obvious that it was designed and programmed for PSTN, (and it does not support the protocols the phone conversation is carried over) and that the inside wiring of Traditional PBX's uses RJ2 wire vs IP-PBX are using CAT5 wire, there are much more differences with the Traditional PBX's vs Hosted IP-PBX, I will just name a few:
You may find features, details and pricing, at Voore.com or contact admin (at) Voore.com 718-640-1555.
99% if not 100% of all medium-sized and larger companies are using a PBX because it is less expensive than connecting an external telephone line to every telephone in the organization. In addition, it is easier to call someone within a PBX because the number you need to dial is typically just 3 or 4 digits.
There are many serious considerations for any organization moving away from its existing phone system, likely to be based on the regular phone network and an expensive Centryx system to a new system based around IP telephony. A key decision is the right PBX system to choose and how to integrate that into existing organization IT and business practices while still planning for the future.
Hosted PBX is generally built to give any mid-sized business a total IP PBX solution for multichannel communications, business processes, contact center operations, and optimum performance from your employees, all to offer superior service for your customers.
Aside of the obvious that it was designed and programmed for PSTN, (and it does not support the protocols the phone conversation is carried over) and that the inside wiring of Traditional PBX's uses RJ2 wire vs IP-PBX are using CAT5 wire, there are much more differences with the Traditional PBX's vs Hosted IP-PBX, I will just name a few:
- Traditional PBX the concept of internal calls /phones are limited to calls that are on your physical internal network, ie. the same office or connected with a highly expensive point to point T1, vs Hosted IP-PBX any phone assigned to your account is considered a internal call / phone no meter of its location.
- Traditional PBX the initial investment of PBX equipment is expensive due to high equipment and installation costs, its licensing fees and minimum charges, aside of the high maintenance cost, vs Hosted IP-PBX with a low monthly fee (probably lower than your current monthly phone bill) you could have a full blown PBX with phone service
- Traditional PBX any change needed to your PBX system even as little as a change in schedule or adding a holiday greeting will requires an on-site visit of tech support usually charging by the hour, vs Hosted IP-PBX usually with a user friendly web based portal any change could be easily done by yourself, and some companies even have a Customer Support team available for any phone support to help with with any changes or modifications you might need, either walking you trough over the phone or even doing it for you for no extra charge.
- Traditional PBX are limited to today (if not yesterdays) technology and its features are limited to what technology is aware today, vs Hosted IP-PBX development teams are always competing to stay ahead with all new features and gadgets possible.
You may find features, details and pricing, at Voore.com or contact admin (at) Voore.com 718-640-1555.
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